Schalter in partnership with PC Systems, a company that has been offering software solutions for the hotel industry for 25 years, brought to Equipotel in São Paulo, the first Brazilian self-service terminal for check-in in hotels. Schalter, a company specialized in the manufacture and sale of self-service terminals, was responsible for product development and PC Systems responsible for the most appropriate software solution for the hotel sector.
Similar to the self-service totems found in cinemas, Express Self Check-in allows the guest, through touchscreen technology, to choose the language, access their reservation and define their preferences within the hotel. That done, the key card is issued, eliminating the need for queues and check-in at reception.
“The technology also represents a cost reduction for the enterprise, since the totem serves the guest efficiently and quickly. Equipment does not go on vacation, it does not cause labor problems, it does not articulate fraud, it does not have salaries or even thirteenth. In the current situation in the country, increasing productivity is a key issue for the survival of hotels ”, explains Luiz Mario Pedrozo, executive director of PC Systems.
According to Pedrozo, the idea was inspired by hotels in Europe, which already make use of the facility. “We have been working on the project for about two years. We chose Schalter as a hardware provider due to the company's history and consolidated quality throughout the country ”, explains the director.
Express Self Check-in is generic and communicates with other hotel systems, as long as the communication is properly configured. Hotels that do not have systems can also make use of the solution. The totem only issues the apartment key when it exactly fits the reservation definition. Does not allow upgrade or downgrade. The key is engraved according to the security standard of the lock system manufacturer. Information such as check-in and check-out times are also recorded on the key card, ensuring the accuracy of the reservation without manipulation.
The totem follows in principle the preferences defined by the guest, issuing the key of the apartment indicated in the reservation, in case it had been chosen previously. If there is more than one apartment that fits the customer's information, the system will assign the least used UH in order to homogenize the wear and tear of the hotel's apartments. The system can also be integrated with Booking.com, allowing the manager to align renevue management strategies.
Source: Hugo Massahiro Okada - Hôtelier News The Hospitality website
Express Self Check-in
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