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Como as tecnologias de autoatendimento criam diferencial competitivo?

Or self-service is a last ferramenta for or client. The ajuda sua experiência to be more practical, poupando tempo. Isso um a huge competitive differential for any company, which requires a maximum or maximum to satisfy your client.

A large maioria two customers require a digital service. In addition, I prefer to use this method to start an interaction with a company in relation to qualification. By isso, chatbots, social networks, blogs and qualquer outro channel de comunicação são fundamentais to be able to integrate ainda melhor com or client.

But for the company isso also trace many benefits. For example, a very efficient and large problem that can easily be solved not famously "questions and answers", means to muffle mute to the image of our clients, in addition to the practical vantage of diminishing or time spent by two officials solving problems relatively simple.

Or competitive differential of self-service not varejo

Despite the popularity of two benefits of self-service for the most common services, nas lojas, that interação ainda is growing. But, thanks to the normalization of online purchases from two clients, it will be ainda maior e por isso, that type of practice should become ainda mais comum.

Or the self-service system that comes from supermarkets, for example, is getting more and more oil. It is a huge possibility of benefits. First of all, a diminution of the ranks, which tends to be quicker.

This benefit is extremely valuable in times of peak hours, when you fall into a large flow of customers. On the other hand, in moments of more tranquility, there will be no "idle tempo", in which caixa can wait. Either automatic system is la or tempo everything, ou seja, não has lost resources by idleness.

A relação com o trabalho manual also has a large vantagem of two self-service systems. Eles reduzem or number of errors, just that the machine does not get tired and not even moments of neglect. Além disso, provides um melhor taking advantage of two collaborators in more specialized functions.

Especially for smaller stores, or espaço é um benefício that fazer uma grande diferença can. Um automatic checkout system can occupy muito pouco, ou mesmo nenhum, espaço, guaranteeing a mesmo tempo or comfort of the client for being in a less crowded place, and or more efficient use of space for or seller.

Another benefit of this type of service, which is not a common aviation market and easy implementation of a bilingual system, can be very useful depending on your type of business.

Finally, to be more efficient in Loja, I can implement a fully automatic payment system, in that a fee is not registered by the client, in a smartphone controlled application, as it is online. All or process completely eliminates the rows, deixing to experience ainda more easy and fast.

The self-service systems vão chegar from time not Brazil, I tied mesmo no setor de varejo. Of course, counting com eles will become a truly competitive differential. So, in order to remain relevant, trust us as solutions.

Palavras-chave: Self-service, Self-service Totem, Self-service terminal, Kiosk, Technology, Inovação, Varejo, Self Service.