Known for its innovative spirit, GNC Cinemas, a gaucho company with a new concept of cinemas, has been operating for more than twenty-five years in Rio Grande do Sul and Santa Catarina. And with Schalter's EasyPay self-service terminals, it automated its ticket sales.
Seeking ways to diversify the service channels and with the objective of making its services even faster and more efficient, CNG has invested in self-service terminals, increasing its sales during and after movie hours. Operations Manager Marta Pinheiro points out that agility in customer service is an essential factor for the success of CNG in the market and since self-service terminals have been installed, there are periods in which terminal service reaches 30% of the total. ticket office, compared to personal service.
Still according to Marta Pinheiro, Schalter was chosen for presenting previous positive experiences, related to support, parts and agility in the service. The project included operations in nine theaters, totaling 44 exhibition rooms. The partnership between Schalter and CNG began 9 years ago and presents potential for the development of future projects involving self-service.
Manufactured using state-of-the-art technology, Schalter self-service terminals enable easy-to-use automatic answering services, with a bold design and a fully modular structure, the terminals serve their users in a fast and practical way. In addition to these benefits provided to customers, the terminals can also bring about sensible reduction of expenses with customer service structure