Known for its innovative spirit, the Rio Grande do Sul company, GNC Cinemas, has been operating in Rio Grande do Sul and Santa Catarina for more than twenty-five years. Since 2008, it has been offering Schalter self-service totems in its rooms, for ticket sales, consultation and sale of combos.
Implementation began when the company was looking for ways to diversify service channels to make its services even faster and more effective. With the implementation GNC, in addition to streamlining its attendances, has been increasing its sales during and after the opening hours of the cinema.
Operations Manager Marta Pinheiro points out that agility in customer service is a key factor in the increase in revenue, noting that, since the self-service terminals were installed, there are periods when service at the terminals reaches 30%. at the box office compared to personal service.
According to Marta, Schalter was chosen for presenting positive previous experiences related to support, parts and responsiveness. The project included operations in nine theaters, totaling 53 theaters.
Manufactured with the latest technology, Schalter self-service totems allow you to offer great convenience in answering services, with a bold design and a fully modular structure, the terminals serve their users quickly and conveniently. In addition to these customer benefits, the terminals can also bring a significant reduction in customer service structure expenses!