Following the major worldwide trend of humanized service, Schalter developed a specific terminal for remote service for clients.
With this terminal, our clients continue to provide personalized and human services to the public. At the same time, they can centralize all service encounters in a single contact center, not depending on structures or affiliates in remote locations.
With this solution, we reduce operational costs, where the client is present with the public, without having an operational expense of a physical structure of a service point (physical office, exclusive service, cleaning, IT support, etc.).
Entirely of steel, the VideoWEB terminal has:
- High-definition camera
- A4 or A5 Printer
- Multimedia Kit for customer service
- Document scanner
- Touchscreen with SAW (Surface Acoustic Waves) technology